Terms of Service & Privacy Policy

Last updated: 27 March 2026  ·  Effective immediately for all new accounts

1. About SnapStrux

SnapStrux is a construction site management platform developed and operated by Project Intel (Pty) Ltd ("we", "us", "our"), a company registered in South Africa. SnapStrux provides tools for site visit reporting, snag list management, variation orders, project management, and related construction administration services.

Contact: hello@snapstrux.co.za

2. Acceptance of Terms

By registering for or using SnapStrux, you confirm that:

• You are at least 18 years of age.
• You have the authority to bind the company on whose behalf you are registering.
• You have read, understood, and agree to be bound by these terms.

If you do not agree, you may not use the platform.

2a. Account Owner Responsibility

The person who creates a company account on SnapStrux (the "Account Owner") accepts these terms on behalf of their entire organisation. By accepting, the Account Owner confirms that:

• They are personally responsible for ensuring that every user they invite to their company workspace — including employees, contractors, and sub-contractors — complies with these terms.
• All users added under their account are considered to have agreed to these terms by virtue of their use of the platform, and the Account Owner accepts liability for their users' conduct on the platform.
• Where a company invite is sent to a sub-contractor, builder, or consultant who then creates their own workspace and invites further users, that new Account Owner assumes the same responsibilities for their own users. The original inviting party remains responsible only for their own company's actions.
• Any breach of these terms by a user within a company workspace is treated as a breach by the Account Owner.

Project Intel reserves the right to hold the Account Owner accountable for misuse by any user operating under their company account.

3. Pilot & Free Access Period

During the current pilot phase, SnapStrux is made available at no charge. This pilot access may be withdrawn or converted to a paid subscription at any time. We will provide at least 14 days' written notice before transitioning any company from free pilot access to a paid plan.

Continued use of SnapStrux after the transition date constitutes acceptance of the applicable subscription fees.

4. Subscription & Payment (Post-Pilot)

When SnapStrux moves to a paid model:

• Subscription fees will be billed monthly or annually, as selected.
• Fees are non-refundable except as required by applicable South African law.
• Failure to pay may result in suspension or termination of access.
• Pricing will be communicated in advance and agreed to before billing begins.

5. Your Data & Intellectual Property

Your data belongs to you. All content you upload, create, or generate within SnapStrux — including reports, project data, photos, drawings, and documents — remains your intellectual property.

You grant Project Intel a limited licence to store, process, and display your data solely for the purpose of providing the SnapStrux service to you.

We will never sell, share, or use your data for any purpose other than operating the platform.

6. Privacy & Data Protection (POPIA)

Project Intel complies with the Protection of Personal Information Act, 2013 (POPIA). As your operator:

• We collect only the personal information necessary to provide the service (name, email address, company name, project data).
• Your data is stored securely on Supabase infrastructure hosted in a compliant data centre.
• We do not transfer your personal information outside South Africa without adequate safeguards.
• You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us.
• In the event of a data breach that affects your personal information, we will notify you within a reasonable time as required by POPIA.

7. Acceptable Use

You agree not to use SnapStrux to:

• Upload or transmit unlawful, defamatory, or infringing content.
• Attempt to gain unauthorised access to other companies' data.
• Reverse-engineer, copy, or resell any part of the platform.
• Use the platform in any way that violates South African law.

We reserve the right to suspend or terminate any account that violates these terms without prior notice.

8. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The platform may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We are not liable for any losses arising from downtime.

9. Limitation of Liability

To the maximum extent permitted by South African law, Project Intel's total liability to you for any claim arising from your use of SnapStrux shall not exceed the total fees paid by you in the 12 months preceding the claim (or R500 if no fees have been paid).

We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, data loss, or business interruption.

10. Termination

You may stop using SnapStrux and request deletion of your account at any time by contacting us. We will delete your company data within 30 days of a verified deletion request, except where retention is required by law.

We may terminate or suspend access immediately if you breach these terms.

11. Changes to These Terms

We may update these terms from time to time. We will notify you by email or in-app notification at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.